Warranty and Support
Warranty Coverage
MakerPeak products are covered against defects in materials and workmanship under normal use. Standard coverage by category:
- 3D printer parts — 12 months (hotends, extruders, drivers, sensors and build plates).
- FPV components — 6 months on electronics (flight controllers, ESCs, VTX and motors); frames are covered against manufacturing defects on arrival.
- Open-source handhelds — 12 months (excluding batteries, which are covered for 6 months).
- Thermal imaging — 18 months on the sensor module and 12 months on the device.
What Is Not Covered
- Damage from misuse, over-voltage, incorrect wiring, water ingress or modification.
- Normal wear, consumables (nozzles, propellers and batteries) and cosmetic damage.
- Crashes and impacts, or repairs attempted by unauthorised third parties.
Dead on Arrival (DOA)
If an item is faulty within 7 days of delivery, we treat it as DOA and ship a replacement immediately once the fault is confirmed — usually with a short video — at no cost to you, including return shipping.
How to Claim
Email support@makerpeak.com with your order number, the product name, a description of the fault and a short video or photos. Our engineers respond within one business day and will guide you through testing, replacement or repair.
Technical Support
Our support team are builders, pilots and technicians who use these products every day. We help with compatibility checks, firmware flashing, tuning and troubleshooting — both before and after your purchase. Support hours are Monday to Friday, 09:00 to 18:00 (GMT+8), with ticket follow-up at the weekend.